MILLFIELD MEDICAL CENTRE – PATIENT PARTICIPATION REPORT – 2015
Millfield Medical Centre hosts an active, involved and valued Patient Participation Group which has been meeting formally since January 2007 when it began as a Patient Management Forum.
If you would like assistance with the Patient Participation Report please come to the Practice and ask for Kirsty McDonald - We have staff who speak Polish, Czech, Lithuanian and Russian and we can access online translation facilities (although we know this software is not as good as speaking to a person)
Group Profile :
The patient participation group (PPG) is most importantly, our patients who include a local councillor and a former mayor together with staff from the surgery, doctors and members of the surgery management team. The age range in the group spans 17 to 70 and the group is fairly evenly divided between ladies and gentlemen although we do find that more gentleman attend the regular PPG meetings.
Membership of the group is open to all and meetings are advertised by email to regular attendees and on our website and by poster at the surgery. The current Patient Participation group includes at least one member from the majority of the ethnic groups represented at our surgery. Surgery News :
Our Planned ‘Patient Access Area’ – renamed the ‘Patient Resource Centre’ was opened on 25th September to a large group of interested patients and representatives from a variety of agencies. The opening went very well and ten agencies initially showed interest in coming in on a regular basis. This has now developed over the year and we check each month for attendance and then publicise who is visiting and then update the monthly timetable. Agencies who attend regularly include : Carers Trust, Mind, Connecting Mums, Age UK, Alzheimer’s Society, Health Visitors, Midwives and Local councillors.
During 2014/5 we have continued to engage with our traditionally ‘hard to reach’ groups and many others in our community including the Asian Ladies Healthy Living Group, the Community Churches, and PARCA and we have asked everyone for their views on the practice (verbally) through separate meetings. Our ‘community space’, The Beehive is now booked up every day and every evening, seven days a week and we have over 30 partner 'stakeholders' . As you know, we believe that this has ensured that the practice continues to be involved at many levels in the community surrounding the surgery and in the wider health community across Peterborough. As before, we are continuing to build on our strong relationships with third-party organisations who use this space for the benefit of our patient groups and the wider community surrounding the surgery.
Surgery Opening Times have changed to :
Monday 8.00am to 8.00pm Tuesday 8:00am to 8:00pm Wednesday 8:00am to 8:00pm Thursday 8:00am to 6:30pm Friday 8:00am to 6:30pm
This year we have not completed a formal survey (as we have during the past two years) but have continued to seek the views and opinions of the PPG in respect of any issues they wished to raise about the operation and environment of the surgery.
Suggestion Book and Box : You asked about any suggestions which had been provided through these routes. They were discussed at the meeting
Outcome : It was agreed that the book and box will be checked prior to every meeting
Consultation re Lunchtime closure : You asked how this process was going
Outcome : We are still trying to work towards this option as it will assist us with staffing breaks, filing and our staff training plans
Cafe Barriers : You asked about how these were working in operation
Outcome : The barriers appear to be working well and the majority of patients obey the signs allowing patients privacy at Reception
Staffing : There was discussion of a possible merger with another practice but this will not be going ahead.
Outcome : Dr Khan who had indicated he was intending to join us decided not to, however, we now have a new Partner, Dr Esther Green.
Appointment System – Trials :
As you know, we originally ran a nurse triage system (rather like casualty) but this did not assist us with the number of calls we received every day from patients requesting a same-day appointment.
Outcomes : Dr Green and the other Partners trialled the Dr First system where patients are all called back on the same day by a GP who triages them on the phone and decides whether they need a same-day appointment. We also stopped the walk-in clinics to allow us to provide more bookable afternoon appointments for this.
The Dr First system has now been stopped and we have reverted to nurse triage which has achieved a better approval rating from our patients overall.
CQC Risk Rating : There was a general discussion about why the practice had moved into a ‘high risk’ group on the basis of the new CQC intelligent monitoring data
Outcome : We explained how the data was intrinsically flawed, based on out-of-date QOF scores and that, in fact, we were considered an extremely good practice by the CQC. It was noted that these ratings have now been removed from the CQC web site
Unfunded Work : Unfunded work was discussed at the December meeting and the PPG were asked if they wished to amend the letter which MMC intended to submit to the CCG
Outcome : The PPG suggested some amendments which were incorporated into the letter.
A full set of the meeting minutes for 2014/2015 have been distributed to all the attendees and other PPG members who were unable to attend and are also available in hard copy at the Practice for reference or in .PDF format by email on request. If any patients would like a printed copy, please ask at Reception. For hard copies of this report, again, please ask at Reception.